Kova IQ has been assigned a Medium Risk classification because it uses AI to communicate with customers and process business-related conversations that may include personal information. While the system primarily supports customer service automation, inaccurate AI-generated responses, inappropriate handling of customer queries, or failures in data protection could affect customer experiences and business operations. AI System Name Eskwai Developer(s) Developer: Kwame AI Inc. AI System Summary (≤250 words) Eskwai is an AI-powered legal research and drafting assistant developed by Kwame AI Inc. to support legal professionals, law students, law firms, and legal departments. The platform enables users to conduct legal research, draft legal documents, review contracts, and analyse legal questions using a database of case law, legislation, user-uploaded documents, and publicly available web sources. It incorporates AI-assisted tools for legal research, document review, case and legislation search, legal citation verification, and document management through an integrated workspace. The platform is designed to improve the efficiency and quality of legal work while supporting human decision-making rather than replacing professional legal judgement. Eskwai is used across the legal sector in Ghana and has been adopted by law firms, legal institutions, and the Judicial Service of Ghana through the Eskwai Clerk initiative, which provides AI-assisted support for judges and magistrates. Kwame AI positions the platform as a trustworthy legal AI with features intended to improve the accuracy and verifiability of AI-generated legal outputs. Main Objectives Support AI-assisted legal research using case law and legislation. Assist with drafting legal documents and correspondence. Facilitate contract and document review. Improve access to legal authorities and citation verification. Enhance the efficiency of legal professionals and judicial officers. Risk Tier High Risk Explanation Eskwai has been assigned a High Risk classification because it provides AI-assisted support for legal research, document drafting, contract review, and judicial workflows in a domain where errors or inaccuracies could significantly affect legal rights, court proceedings, and access to justice. Although the platform is intended to assist rather than replace legal professionals or judicial decision-makers, reliance on AI-generated legal analysis or drafting without appropriate human review could result in incorrect legal advice, citation errors, or procedural mistakes. Key considerations include the accuracy and transparency of AI-generated outputs, the handling of confidential legal documents, data security, human oversight, and accountability for decisions informed by AI-generated recommendations. Linked Institution(s) Judicial Service of Ghana Legal Aid Commission Law firms and legal departments using the platform. Sector Justice and Legal Services Primary Sector Legal Technology (LegalTech) SDG Goal(s) SDG 16 – Peace, Justice and Strong Institutions SDG 9 – Industry, Innovation and Infrastructure Deployment Status Operational Coverage Area Primarily Ghana, with support for broader African legal jurisdictions. Use of Personal Data Yes Explanation: Eskwai processes user queries and may process user-uploaded legal documents, contracts, and other case-related materials to provide AI-assisted legal research, drafting, and document review. Public information indicates that documents are stored securely, although comprehensive details of data governance practices are not publicly disclosed. Organisation Type Private Sector Visibility Public Logo Official Eskwai / Kwame AI logo. https://eskwai.kwame.ai/about I have updated the entry based on the additional information from the About page, particularly clarifying the developer, purpose, target users, and scope of deployment. AI System Name Eskwai Developer(s) Developer: Kwame AI Inc. (Ghanaian-born, US-headquartered AI startup) AI System Summary (≤250 words) Eskwai is an AI-powered legal assistant developed by Kwame AI Inc. to support lawyers, law firms, legal departments, and law students with legal research, document drafting, and contract review. The platform uses AI to provide answers to legal queries based on case law, legislation, user-uploaded documents, and web sources. Eskwai provides tools for legal research, including case and legislation search, citation verification, document review, and AI-assisted drafting. Users can interact with the platform through natural language queries to identify relevant legal authorities, analyse legal documents, and generate legal content. The system is designed to improve the efficiency of legal professionals by reducing the time required for legal research and routine drafting tasks while maintaining human oversight in professional decision-making. The platform primarily targets legal professionals and institutions in Africa, with an initial focus on Ghanaian and African legal jurisdictions. Publicly available information indicates that Eskwai has also been extended through the Eskwai Clerk initiative to support judicial officers through AI-assisted legal research, judgment drafting, and document review functions. Main Objectives Support AI-assisted legal research using case law and legislation. Assist legal professionals with drafting and reviewing legal documents. Improve access to legal authorities and research materials. Enhance efficiency in legal workflows. Support judicial and legal education processes through AI tools. Risk Tier High Risk Explanation Eskwai has been assigned a High Risk classification because it operates within the legal sector, where AI-generated outputs may influence legal analysis, professional advice, court processes, and access to justice. Although the system is designed as an assistive tool and does not replace lawyers or judicial officers, inaccurate legal analysis, incorrect citations, or incomplete document reviews could have significant consequences if relied upon without appropriate human verification. Key risk considerations include: Accuracy and reliability of AI-generated legal information. Potential legal citation errors or outdated authorities. Confidentiality and security of uploaded legal documents. Transparency of AI-generated recommendations. Need for continued human oversight by qualified legal professionals. Linked Institution(s) Kwame AI Inc. Law firms and legal departments using the platform. Judicial Service of Ghana (through Eskwai Clerk initiative). Sector Justice and Legal Services Primary Sector Legal Technology (LegalTech) SDG Goal(s) SDG 16 – Peace, Justice and Strong Institutions SDG 9 – Industry, Innovation and Infrastructure Deployment Status Operational Coverage Area Ghana and other African legal jurisdictions. Use of Personal Data Yes Explanation: Eskwai may process user queries, uploaded legal documents, contracts, and other legal materials to provide AI-assisted research, drafting, and review services. The extent of personal data processing, retention practices, and data governance measures are not fully disclosed in publicly available information. Organisation Type Private Sector Visibility Public Logo Official Eskwai / Kwame AI logo. https://arkesel.com/kova-iq/ AI System Name Kova IQ Developer(s) Developer: Arkesel AI System Summary (≤250 words) Kova IQ is an AI-powered customer engagement and messaging platform developed by Arkesel to help businesses manage customer interactions across multiple communication channels. The platform consolidates conversations from WhatsApp, Facebook Messenger, Instagram, Telegram, and website live chat into a unified inbox, enabling businesses to respond to customers from a central interface. The system uses AI-powered chatbots to automate responses to frequently asked customer questions, assist with customer support, and improve response times. Businesses can train AI bots using their own business information, allowing the system to handle routine enquiries and escalate more complex matters to human agents. Kova IQ also includes customer relationship management (CRM) features such as contact management, conversation history, ticket management, lead tracking, tagging, analytics, and customer interaction reporting. The platform is designed primarily for African businesses seeking to improve customer service operations, reduce missed communications, and manage digital customer relationships more efficiently. Main Objectives Consolidate customer communications across multiple digital channels. Provide AI-assisted responses to routine customer enquiries. Improve customer service efficiency and response times. Support businesses in managing customer relationships and sales interactions. Generate insights from customer conversations to improve service delivery. Risk Tier Medium Risk Explanation Kova IQ has been assigned a Medium Risk classification because it uses AI to communicate with customers and process business-related conversations that may include personal information. While the system primarily supports customer service automation, inaccurate AI-generated responses, inappropriate handling of customer queries, or failures in data protection could affect customer experiences and business operations. Key considerations include: 1. Protection of customer conversation data. 2. Transparency regarding AI-generated responses. 3. Appropriate human oversight for complex or sensitive enquiries. 4. Accuracy and reliability of automated customer support. 5. Cybersecurity and access controls for stored communications.